Find answers to common questions about our freight, pet transport, and insurance policies.
Enter your tracking number on our tracking page to view real-time location updates, estimated delivery times, and status checkpoints.
Delivery timelines depend on the origin, destination, and selected service level (Express Air Freight: 1–3 days, Standard Ocean Freight: 14–30 days, Road Transit: 2–7 days).
Yes, we provide specialized Live Animal Transportation services adhering strictly to international IATA Live Animals Regulations (LAR) and CITES standards.
You must provide up-to-date veterinary health certificates, vaccination records (including rabies), export/import permits, and fit-to-fly/travel certifications issued within 10 days of departure.
Animals are housed in IATA-approved climate-controlled containers with controlled airflow, adequate hydration, and dedicated handlers during layovers and transfers.
Yes, we offer comprehensive Cargo & Freight Insurance options covering full declared value against loss, damage, theft, and delays during transit.
Our standard policy covers total or partial physical loss or damage caused by external perils during transport by air, sea, or road.
Claims must be submitted within 7 days of delivery along with photos of the damaged items/packaging, the original commercial invoice, and the bill of lading or tracking reference.
Unless agreed under DDP (Delivered Duty Paid) terms, customs duties, import taxes, and local clearance fees are the responsibility of the recipient (consignee).